Privacy Policy

1. INTRODUCTION

Soulful Evolution ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. INFORMATION WE COLLECT

2.1. Information You Provide

• Account Information: Name, email address, phone number, birth date, birth time, and birth location (for astrology services)
• Payment Information: Credit card details (processed securely through third-party processors)
• Communications: Messages, emails, and other communications with us
• User Content: Reviews, testimonials, forum posts, and other content you submit

2.2. Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on site
• Device Information: IP address, browser type, device type, operating system
• Cookies: We use cookies and similar tracking technologies
• Analytics: We use Google Analytics and similar services

3. HOW WE USE YOUR INFORMATION

We use your information to:

• Provide and improve our services
• Process transactions and send confirmations
• Send service-related communications
• Respond to your inquiries and provide support
• Send marketing communications (with your consent)
• Personalize your experience
• Comply with legal obligations
• Protect against fraud and abuse

4. LEGAL BASIS FOR PROCESSING

We process your data based on:

• Consent: When you opt-in to marketing communications
• Contract: To fulfill our services to you
• Legitimate Interests: To improve our services and protect our business
• Legal Obligations: When required by law

5. DATA SHARING AND DISCLOSURE

We may share your information with:

• Service Providers: Payment processors, email services, hosting providers
• Business Partners: Only with your consent
• Legal Requirements: When required by law or to protect rights
• Business Transfers: In case of merger, acquisition, or sale of assets

We do NOT sell your personal information.

6. DATA SECURITY

We implement appropriate technical and organizational measures to protect your data, including:

• SSL encryption for data transmission
• Secure storage with access controls
• Regular security assessments
• Employee training on data protection

7. YOUR RIGHTS

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent
• Lodge a complaint with supervisory authorities

8. DATA RETENTION

We retain your data for as long as necessary to provide services and comply with legal obligations. Specifically:

• Account data: As long as your account is active
• Transaction records: 7 years for tax purposes
• Marketing data: Until you unsubscribe
• Session recordings: 6 months

9. COOKIES

We use cookies for:

• Essential website functionality
• Analytics and performance
• Marketing and advertising
• Personalization

You can control cookies through your browser settings.

10. CHILDREN'S PRIVACY

Our services are not intended for children under 18. We do not knowingly collect data from children.

11. CALIFORNIA PRIVACY RIGHTS

California residents have additional rights under CCPA, including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale (we do not sell data)
• Right to non-discrimination

12. INTERNATIONAL TRANSFERS

We are based in the United States. If you access our services from outside the US, your data will be transferred to and processed in the US.

13. THIRD-PARTY LINKS

Our services may contain links to third-party websites. We are not responsible for their privacy practices.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy. We will notify you of material changes via email or website notice.

15. CONTACT US

For privacy concerns or to exercise your rights:

Soulful Evolution
Attn: Privacy Officer
417 Genius Dr
Winter Park, FL 32789
Email: [email protected]