At Soulful Evolution, we are committed to providing transformational experiences through our 1-on-1 sessions, high-ticket membership, digital products, and personalized reports. Our refund policy is designed to balance customer satisfaction with business integrity, ensuring that refunds are handled fairly while protecting against abuse.
Refund eligibility varies depending on the service or product purchased. Please review the specific policies below.
1-on-1 Private Sessions: Money-back guarantee applies if the conditions outlined below are met.
Membership Refunds: Refunds apply under specific conditions.
Digital Products & Personalized Reports: All sales are final due to the custom nature of these products.
We stand by the quality of Allison’s private psychic readings and coaching sessions, offering a 100% money-back guarantee under the following conditions:
If you do not experience a meaningful shift during your session, you may request a refund within 24 hours of the session.
You must have fully participated in the session. Passive attendance or lack of engagement does not qualify.
Email [email protected] with a detailed explanation of why you feel the session did not meet your expectations.
Your request will be reviewed on a case-by-case basis to ensure it aligns with our guarantee terms.
Refunds Will Not Be Granted If:
You fail to attend your session (no-show)
You request a refund more than 24 hours after the session.
You do not engage in the session (e.g., refusing to participate).
Processing Time: Refunds for eligible requests will be processed within 7-10 business days after review and approval.
No refunds once the payment has been processed.
You may cancel anytime, and access will remain available until the end of the billing cycle.
Eligible for a refund within 7 days of purchase if no content has been accessed.
After 7 days, no refunds will be issued.
Refunds are not available for missed live coaching sessions or failure to be selected for Hot Seat Coaching.
Because our digital products and personalized reports require manual creation and individual preparation, they are non-refundable unless there is a proven technical issue.
Astrology Reports, Birth Chart Readings, Manifestation Guides, Spiritual Roadmaps.
Any downloadable or emailed content.
If you receive an incorrect or incomplete report, we will correct and resend it within 5 business days at no additional charge.
If the issue cannot be resolved, a refund will be issued at our discretion.
Must be submitted within 48 hours of receiving the product.
Email [email protected] with proof of the issue.
Refunds do not apply to special promotions, giveaways, or bonus items (e.g., free readings, exclusive workshops, or additional perks included in promotions).
If a refund request is granted for an annual membership, any bonuses received must be forfeited before the refund is processed.
For all eligible refund requests:
Your full name and email address used for the purchase.
Order confirmation or transaction details.
A detailed explanation of your refund request.
Refunds (if approved) will be processed within 7-10 business days via the original payment method.
To prevent abuse of our refund policies, we ask that customers contact us directly for resolution before filing a chargeback with their bank or payment provider.
If a chargeback is filed without contacting us first, we reserve the right to dispute the claim, and your access to Soulful Evolution services may be revoked permanently.
Attempting to use services, gain access to content, and then request a refund under false pretenses is considered fraud and will result in a ban from all future purchases and legal action if necessary.
Soulful Evolution reserves the right to update or modify this Refund Policy at any time. Changes will be reflected on our website and sent via email for major policy updates.
Last Updated: 04-Feb-2025
For questions or concerns, contact us at [email protected]